A KEYNOTE SPEECH TO TRANSFORM YOUR VISION OF THE CUSTOMER.
A NEW VISION OF THE CUSTOMER EXPERIENCE
HOW TO BUILD A GREAT CUSTOMER EXPERIENCE?
- Teach your teams how to capitalize on emotions.
- Engage and motivate with concrete examples, immediately applicable.
- Create « a-ha moments »: think along different lines and give rhythm to your convention.
I create concrete links between the science of illusion, the “wow effect” and the customer experience, by intertwining performance and psychology.
At the heart of sales, service and loyalty, the customer experience has become a real challenge for any company. Making its necessity and implications clear in a short period of time with an engaging speech is a strategic move.
UNDERSTAND YOUR CUSTOMERS BETTER:
By discovering the real
mechanics of empathy
MOTIVATE YOUR PARTICIPANTS:
CHANGE YOUR PERSPECTIVE:
By placing emotions at
the centre of the relationship
By learning concrete
and applicable skills
A RELEVANT TALK
FOR YOUR COMPANY
CAPITALIZE ON EMOTIONS
A sale is made emotionally and justified logically.
Expert illusionist, behavioral specialist, I show you how 3 emotions from the magical arts can trigger the sale.
INFLUENCE CUSTOMER PERCEPTIONS
A product or service is first and foremost perceived by a customer.
The challenges in customer relations are linked to the interpretation of these perceptions. I give you specific skills to understand what and how people perceive.
MAKE THEM LOYAL
REALLY CREATE THE “WOW EFFECT”
Pragmatic, intuitive and tested tools!
Without emotion in the customer experience it is more difficult to stand out.
I show you how to create THE link, the one that creates lasting memories.
ANCHOR POSITIVE MESSAGES
By involving your participants.
This talk engages by creating an emotional experience. I give you specific know-how from neuroscience, to better understand our emotions (and those of our customers).