A KEYNOTE SPEECH TO TRANSFORM YOUR VISION OF THE CUSTOMER EXPERIENCE.
USE THE « WOW EFFECT ! » IN THE CUSTOMER EXPERIENCE
HOW TO BUILD A GREAT CUSTOMER EXPERIENCE?
- Teach your teams how to capitalize on emotions.
- Engage and motivate with concrete examples, immediately applicable.
- Create « a-ha moments »: think along different lines and give rhythm to your convention.
I create concrete links between the science of illusion, the “wow effect” and the customer experience, by intertwining performance and psychology.
At the heart of sales, service and loyalty, the customer experience has become a real challenge for any company. Making its necessity and implications clear in a short period of time with an engaging speech is a strategic move.
UNDERSTAND YOUR CUSTOMERS BETTER:
By discovering the real
mechanics of empathy
MOTIVATE YOUR PARTICIPANTS:
CHANGE YOUR PERSPECTIVE:
By placing emotions at
the centre of the relationship
By learning concrete
and applicable skills
A POWERFUL KEYNOTE
FOR YOUR COMPANY
CAPITALIZE ON EMOTIONS
A sale is made emotionally and justified logically.
INFLUENCE CUSTOMER PERCEPTIONS
Most importantly product or service is first and foremost perceived by a customer.
That’s why the challenges in customer relations are linked to the interpretation of these perceptions.
So in my speech, I give you specific skills to understand what and how people perceive.
MAKE THEM LOYAL
REALLY CREATE THE “WOW EFFECT”
Pragmatic, intuitive and tested tools!
Because without emotion in the customer experience it is more difficult to stand out.
So I will show you how to create THE link, the one that creates lasting memories.
ANCHOR POSITIVE MESSAGES
By involving your participants.
This talk engages by creating an emotional experience. I give you specific know-how from neuroscience, to better understand our emotions (and those of our customers).